Home Volunteer Retail/Customer Service

SIGN UP/SCHEDULE

If you would like to participate in one of our programs or become a volunteer please sign up below.

Sign Up for Our Monthly E news
Retail/Customer Service

Greeter

Time Commitment :

  • One 3-hour shift per week

Reports to : Shop manager

Works with : Other greeters, including Earn-A-Bike participants

Description of role : Greeters are the face of the Community Cycles organization. Greeters are responsible for running the front desk, doing office tasks, and providing customer service. A large part of this job is being able to direct customers to the right person, webpage, or form.

Primary duties include :

  • Greeting customers/volunteers/Earn-a-Bikers as they come in the shop
  • Ensuring that all volunteers, members, and clients have checked in at the front desk (and are wearing buttons)
  • Answering the phones
  • Answering questions of shop guests
  • Routing questions to the appropriate person
  • Accepting donations
  • After appropriate training, working the cash register
  • After appropriate training, scheduling volunteers on Volgistics

Secondary duties include :

  • Data entry
  • Posting ads to Craigslist
  • Delegating tasks for volunteers and clients to perform
  • Returning emails
  • Returning voicemail messages, taking and routing messages

Skills Required :

  • Comfort with answering phone (we'll teach you the answers to our most frequently asked questions...)
  • Ability to work well with others
  • Ability to communicate with other members of staff, public
  • Spanish speaking a definite plus, but not mandatory
  • basic bike knowledge

Training Provided :

  • Volunteer Orientation (required)
  • Greeter Training (required)
    • training on our volunteer database
    • overview of running the cash register
    • instructions for data entry for memberships and program information
    • instructions for receiving tune-ups
  • Greeters are allowed to attend any of our Saturday morning workshops on bike maintenance or commuting topics

 

Sign up to be a greeter here

 

Retail/Customer Service

Time Commitment :

  • Minimum of one 3-hour shift per week

Reports to : Shop manager Works with : Customers, volunteers
Description of role : Retail/Customer service assists with our retail operations at the main shop by helping customers looking to buy bikes or parts and managing items for sale.

Primary duties include :

  • Assisting customers interested in purchasing bikes/parts
  • Pricing and displaying parts and accessories
  • Upkeep and organization of the retail area

Secondary duties include :

  • After appropriate training, working the cash register
  • Upkeep and organization of parts bins
  • Assisting with inventory and posting bikes to Craigslist

Skills Required :

  • General knowledge of shop policies and procedures
  • Understanding of bike fit
  • Knowledge of bike components, brands, and values
  • Intermediate to advanced mechanical skills
  • Excellent customer service skills

Training Provided :

  • Volunteer Orientation (required)
  • Skills sessions (optional)
    • skills sessions provide knowledge and training about a particular aspect of bike maintenance.  Topics include: tires and tubes, drivetrain cleaning, cables and housing, brakes, derailleurs, bottom brackets, and others.

Sign up to volunteer in Retail/Customer Service here