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Greeter
Time Commitment :
- One 3-hour shift per week
Reports to : Shop manager
Works with : Other greeters, including Earn-A-Bike participants
Description of role : Greeters are the face of the Community Cycles organization. Greeters are responsible for running the front desk, doing office tasks, and providing customer service. A large part of this job is being able to direct customers to the right person, webpage, or form.
Primary duties include :
- Greeting customers/volunteers/Earn-a-Bikers as they come in the shop
- Ensuring that all volunteers, members, and clients have checked in at the front desk (and are wearing buttons)
- Answering the phones
- Answering questions of shop guests
- Routing questions to the appropriate person
- Accepting donations
- After appropriate training, working the cash register
- After appropriate training, scheduling volunteers on Volgistics
Secondary duties include :
- Data entry
- Posting ads to Craigslist
- Delegating tasks for volunteers and clients to perform
- Returning emails
- Returning voicemail messages, taking and routing messages
Skills Required :
- Comfort with answering phone (we'll teach you the answers to our most frequently asked questions...)
- Ability to work well with others
- Ability to communicate with other members of staff, public
- Spanish speaking a definite plus, but not mandatory
- basic bike knowledge
Training Provided :
- Volunteer Orientation (required)
- Greeter Training (required)
- training on our volunteer database
- overview of running the cash register
- instructions for data entry for memberships and program information
- instructions for receiving tune-ups
- Greeters are allowed to attend any of our Saturday morning workshops on bike maintenance or commuting topics
Sign up to be a greeter here
Retail/Customer Service
Time Commitment :
- Minimum of one 3-hour shift per week
Reports to : Shop manager Works with : Customers, volunteers
Description of role : Retail/Customer service assists with our retail operations at the main shop by helping customers looking to buy bikes or parts and managing items for sale.
Primary duties include :
- Assisting customers interested in purchasing bikes/parts
Pricing and displaying parts and accessories
- Upkeep and organization of the retail area
Secondary duties include :
- After appropriate training, working the cash register
- Upkeep and organization of parts bins
- Assisting with inventory and posting bikes to Craigslist
Skills Required :
- General knowledge of shop policies and procedures
- Understanding of bike fit
- Knowledge of bike components, brands, and values
- Intermediate to advanced mechanical skills
- Excellent customer service skills
Training Provided :
- Volunteer Orientation (required)
- Skills sessions (optional)
- skills sessions provide knowledge and training about a particular aspect of bike maintenance. Topics include: tires and tubes, drivetrain cleaning, cables and housing, brakes, derailleurs, bottom brackets, and others.
Sign up to volunteer in Retail/Customer Service here
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